Terms & Conditions for guests and clients of Arakur Ushuaia Resort & Spa

Every person who enters ARAKUR Ushuaia Resort & Spa S.A. (hereinafter "ARAKUR") and uses its services and facilities as guests or clients (hereinafter "users") agrees to use the services in accordance with the prevailing legal provisions in the Civil and Commercial Code, other accessory legislation (hereinafter the "law"), these Terms and Conditions, as well as good customs and public order. The user agrees to refrain from using the services for illicit purposes and/or harmful to the rights and interests of other users and/or third parties, or that in any way may damage, disable, overburden, or deteriorate the provision of services by ARAKUR or prevent and/or obstruct and/or hinder their normal use.

1. Check In/Check Out

The check-in time for users at ARAKUR facilities is from 3:00 PM, and the check-out time is until 10:00 AM. Subject to availability, the option is provided to pay an extra cost based on the rack rate for a late check-out until 3:00 PM or 6:00 PM, according to the user's needs. After this period, the full rate will be charged.
Documentation: All users must present their National Identity Document (D.N.I.), Passport, or identity card at the time of check-in. This policy is particularly extended to minors.
Minors: It is mandatory to register and present photo identification for minors, who must also have a family relationship with the accompanying adults. If there is no family relationship, the adults in charge of the minors must have documentation proving their status as guardians and/or authorized to travel with the minors (e.g., judicial or notarial authorization). The guardian must present documentation authenticated by a competent authority. Users must register in advance at reception. It is prohibited to bring companions to the rooms without prior registration at ARAKUR’s reception.
Groups: Must refer to what has been previously agreed and contracted with the Commercial function.
Payments: At the time of check-in, 100% of the stay must be paid (if applicable). A credit card guarantee or a cash deposit is required for additional expenses and contingencies; otherwise, each consumed service must be paid for at the moment.
Services Fee: Upon arrival a Lodging Service Fee will be collected (USD 7 per night per adult) and a 10% Service Fee will be applied for the rest of the provided services (Restaurant & Bars, Spa, Laundry, etc.).-
ARAKUR offers luggage storage service, disclaiming responsibility for items not collected after ninety (90) days. Damage caused to the items by fire, theft, or other causes is not the responsibility of the establishment. Additionally, the user declares that the deposited luggage does not contain money, jewelry, or other flammable and/or explosive items, assuming the obligation to inform the ARAKUR manager if such items are present. In case of false declaration, ARAKUR declines all responsibility.

2. General Considerations

The costs incurred from total or partial damage/deterioration caused to the facilities, computer systems, accessories, goods, services, or supplies of ARAKUR and/or any other recipient due to misuse or negligence by the user or their guests will be charged to the user's account.
ARAKUR is a "Smoke-Free" establishment, and smoking is not permitted in the rooms and common areas, in accordance with Law 1799. If a user violates this provision, a penalty of 300 US dollars will be charged, in addition to the value of any items that may have been damaged, if applicable. Repetition of this behavior may result in the early termination of the stay. Smoking is only allowed in designated areas outside the building.
Users of ARAKUR commit to respecting others (both users and employees), following the instructions of ARAKUR staff, avoiding noises that may be bothersome, or activities that may disturb the rest periods or the relaxed stay of other users, and respecting the established usage times, including the proper use of ARAKUR’s furniture and goods. This applies to rooms, lounges, and common areas. In case of non-compliance with these rules or others stipulated in these Terms and Conditions, the corresponding costs may be charged to the involved users.
ARAKUR reserves the right of admission and permanence concerning these users, without any right to reimbursement, in order to safeguard a pleasant experience for the rest of the users. ARAKUR prohibits remaining in a state of intoxication, the use of drugs, dangerous substances, the use of weapons, loud noises, shouting, or other behaviors that go against the general well-being of ARAKUR users.
ARAKUR is considered a family hotel; however, children under 12 years old (inclusive) must be supervised by their responsible adults (family member or guardian) at all times during their stay to maintain order and decorum, without causing inconvenience or discomfort to other users.
ARAKUR does not admit pets, except for guide animals with the necessary authorizations previously presented in accordance with current disability and companion animal legislation.

3. Food and Beverages

Breakfast hours are from 7:00 a.m. to 11:00 a.m., lunch hours are from 12:00 p.m. to 3:00 p.m. and dinner hours are from 7:00 p.m. to midnight, at La Cravia restaurant. The Lobby Bar is open from 9:00 a.m. to 1:00 a.m., with hours and location subject to change at any time at the discretion of ARAKUR without prior notice.
Room Service is offered 24 hours a day, with reduced service between midnight and 6:00 a.m.
Food and beverages: The entry of food and beverages not provided by the establishment is not permitted without the express prior authorization of an ARAKUR representative. Users are not allowed to cook food brought in, either in the ARAKUR room or anywhere else on the establishment’s premises.
All dietary restrictions or allergies must be informed prior to arrival and check-in at ARAKUR. The various dining areas at ARAKUR have limited capacity; for breakfast, tables are assigned on a first-come, first-served basis. Advance reservations are recommended for lunch and dinner services. A place will be guaranteed, but not the specific location within the La Cravia restaurant. The consumption of alcoholic beverages is exclusive to those over 18 years of age, who, like adults, must maintain appropriate behavior for the location, without causing discomfort and/or inconvenience to other users and/or the staff in charge of the service.
Cooking in the rooms, accessing the kitchen, and/or consuming in common areas food not sold by ARAKUR is not allowed. For room charge accounts, only adults who registered their signature at check-in can sign. If not registered, payment must be made before leaving the dining area.

4. Rooms

ARAKUR staff has the right to enter the room with housekeeping, gastronomy, or maintenance personnel to carry out necessary cleaning, room service, repairs, or improvements. From 6:00 PM to 9:30 PM, a turn-down service will be provided as per protocol, which includes preparing the room, making the bed, cleaning the bathroom, and offering any necessary service to the user.
Extra Bed: The following room categories allow additional beds for a fixed nightly charge: Superior Double (1), Deluxe Triple (1), Junior Suite (2), and Premium Suite (3).
Some amenities, bathrobes, towels, slippers, sheets, furniture, and everything belonging to and contained in the room, provided for your stay and used during it (except for shampoo, conditioner, and soaps), must remain in the room at check-out. If you wish to purchase them, they are available at the Store located on Level L.
ARAKUR offers a shoe cleaning service that can be requested at the front desk; therefore, using room items for such cleaning will incur a penalty. Our rooms are equipped with safes for storing valuables or important items. ARAKUR is not responsible for missing valuables that are not secured in the safe provided for that purpose. Upon check-out, if the user wishes to store any of their valuable belongings, they can request this at the front desk for storage in the safety deposit box.

5. Transfers

Transfer In/Out : ARAKUR offers two options: a) ARAKUR “Express” consists of a transfer service between the airport and ARAKUR, which must be booked per segment at least 24 hours in advance. It is exclusive for users, direct without intermediate stops, and is a shared service. Maximum luggage capacity must be checked in advance. b) ARAKUR “Private” is a transfer service between the airport and ARAKUR, which must be booked per segment at least 24 hours in advance. It is exclusive, without sharing the vehicle with other users not in your group. In both options, complete flight information is required.
Shuttle : ARAKUR offers users transfer between ARAKUR and the city center, included in the rate, at a pre-established frequency communicated at check-in. Access to the following link for schedule: https://arakur.com/c/shuttle/ Use of this transfer with checked luggage (including winter activity equipment) is not allowed. The stop location in the city center and transfer schedules may change. Capacity is limited, no advance reservations, and is on a first-come, first-served basis, not available for groups/events. Consumption of food and beverages inside is prohibited. It cannot be used for check-in/out transport.
Cerro Castor Transfer : Reservations for buses to Cerro Castor for ski days, can be made through the following address: https://arakur.com/skibus/login.php at different times that are available in this application. It ́s subject to availability of places in the units at different times. The consumption of food and drinks inside the vehicle is prohibited. Hours and location are subject to change. The company is not responsible for objects left inside the units

6. Sports&Fun

Access to the pools and recreation areas (located on level B), is for ARAKUR users. The swimming pools, playroom, and micro cinema are open from 7:00 a.m. to 11:30 p.m. and the Kids Club from 7:00 a.m. to 11:00 p.m. The sauna is by reservation at the Pool Bar (ext. 851) from 8:00 a.m. to 10:30 p.m.
The pool bar is open from 08:00 to 22:30 (for meals) and until 23:00 (for drinks).
The Fitness Center (located on level A) is open from 7:00 a.m. to 11:30 p.m. If you want to use it outside of those hours, you can do so by notifying the hotel Reception (Front Desk) and signing a registration agreement, disclaimer of responsibilities, since ARAKUR does not have personnel outside the aforementioned hours.
For massage reservations, you must contact the SPA reception at +54 9 (2901) 44-2908 or by dialing extension 850 once you are staying, and reservations cannot be made in advance of that time.
General dress code: Walking around ARAKUR with a bare torso and/or in swimwear is prohibited, except within specific designated areas, such as pools and Spa locker rooms. In all Sports & Fun areas, audio devices must be used exclusively with headphones.
Fitness Center: Entry is only allowed with sportswear and sports shoes. Users understand that incorrect use of the machines can be dangerous and should request assistance from the staff.
Pools & Hot Tubs: Users must follow the instructions in the SPA, pool, and hot tub areas; use non-slip footwear; enter and exit the pool/hot tubs carefully through the designated areas and follow established safety instructions. Users should pay attention to the hot water temperature when entering pools/hot tubs and when showering in locker rooms and/or rooms. Pool use is only allowed for children under 12 with written permission from a parent or guardian. Persons requiring diapers must use special water diapers. Running and performing acrobatics in the pool/hot tub area is prohibited; the only access to the water is by the steps. The use of glass or sharp objects is not permitted, in order to reduce the risk of accidents.
Massage Therapy: Requires prior reservations, which can be arranged upon arrival at ARAKUR. Entry to the treatment rooms is individual, and users must maintain good conduct and respect the employee performing the treatment.
Playroom & Kid's Club: Entry with a bare torso is not allowed, nor is the presence of children under 12 without supervision by a responsible adult.
Our Spa is considered a recreation and relaxation area; appropriate behavior is crucial without disrupting the harmony of the space and other users.
Taking photos and videos is for personal use only; the use of drones and invading the privacy of other users at any time and in any public area of ARAKUR is prohibited.

7. Arakur Experience

For information and reservations, it is open from monday to friday from 7:00 a.m. to 8:00 p.m. and on saturdays and sundays, from 9:00 a.m. to 5:00p.m. If you need to contact us outside of the indicated hours, do so through the Reception who will attend to your request and then be contacted by Experience. You can access the excursion catalog at: https://www.arakur.tur.ar/
Excursions modified/canceled: Up to 7 days in advance will not incur a penalty. Between 7 days and 48 hours before the start date, a 50% penalty will be applied. After 48 hours before the excursion, 100% of the cost will be charged as a cancellation fee. Rates are subject to change without prior notice. Excursions are subject to availability, weather conditions, and/or external factors. If the requested excursion cannot be conducted due to the detailed reasons, it will be compensated with another experience of equal value. Reservations are considered canceled or modified when requested by the user via email or WhatsApp and confirmed by ARAKUR through the same channel.
Winter Considerations: Reservations for passes and equipment for Cerro Castor must be made at least 7 business days in advance and are subject to availability. If all required information is not received within the informed deadlines, ARAKUR does not guarantee the availability of equipment or passes. In this case, no refunds will be made, and the user may incur additional costs to be confirmed. Additionally, ARAKUR reserves the right to confirm ascent dates and equipment sizes based on availability informed by Cerro Castor on the confirmation day. Any extra cost resulting from reprinting passes due to missing data or failure to comply with the deadlines detailed here (48 hours after reservation confirmation), modification or cancellation of transfers, or excursions, will be borne by the user. ARAKUR may have a place at Cerro Castor called Ski Point, operating from 1:00 PM to 5:00 PM (subject to availability and various factors). It is an exclusive meeting point for users where information and non-alcoholic refreshments will be provided. Staying and/or storing equipment and/or objects is prohibited.

Others considerations for your stay
TOURNDOWN SERVICE Housekeeping staff will request entry to the room or will enter it (if unoccupied) between 6:00 p.m. and 9:30 p.m., to prepare your room, leave complimentary water and chocolates.If you do not wish to receive this service, please indicate on the display > services > do not disturb, or inform us calling 0.

TELEPHONE LINES
Front desck: Press the “Guest services” button or dial “0”.
External calls: 9 + 0 + #, refer to the instructions on the phone or contact “Guest services” for assistance.
Room to room: Press the room number you wish to contact.
Wake-up calls: Dial “Guest services”.
Room service: Press the “Room service” button.
Medical assistance / Security: Contact the Front Desk or press “Eemergency.”
Other calls: Refer to the instructions on the phone.

ROOM AND BATHROOM FUNCTIONALITIES The room is equipped with various smart controls: lighting, curtains, blackout, faucets, etc., with usage information available on channel 9 “Guide” on your TV.

DISPLAY USAGE Your room features a touch display with various functionalities, available in Spanish and English: * Time and interior/exterior temperature,* Temperature control,* Indication of requested services (“do not disturb” or “make uproom” remove service and/or remove laundry),* Alarm clock. The screen brightness can be dimmed or turned off completely. For further assistance, please contact the Front Desk.

INTERACTIVE TV Press the “POWER” button on the remote control to turn the TV on and off. Follow the on-screen instructions. Due to the type of communication, it may take a few seconds. The channel distribution is as follows: 1 – 7 Children’s
8 – Information
9 – Guide
10 – Special
11 – 25 Argentina
26 – 34 International
35 – 46 Sports
47 – 57 Documentaries
58 – 75 Entertainment

MINIBAR Each room is equipped with a fully stocked minibar, which includes two complimentary waters. Your consumption will be recorded, and items will be replenished daily. Prices can be found via the menu QR code.

SAFE / SECURITY BOX Each room has a digital safe located in the closet. Instructions for use are on the door. Please note that the Hotel is not responsible for jewelry, money, traveler’s checks, or other valuables left in the room. For more information, contact the Front Desk.

SAFETY For your safety, it is prohibited to light candles or any other flammable items in the room.

VOLTAGE The voltage in Argentina is 220V. All rooms are equipped with international outlets.

LOST ITEMS Contact the Front Desk.

LUGGAGE RETRIEVAL OR STORAGE To request luggage retrieval or to store it in the Hotel's deposit, contact the Front Desk.

EMERGENCIES SMOKE IN THE AREA Contact the Front Desk or press the “EMERGENCY” button if there is smoke in the hallway. Close doors and windows. Try to prevent smoke from entering the room by covering the bottom of the doors with wet towels.

STEPS TO FOLLOW IN AN EMERGENCY
1. Press the “Emergency” button on the phone. Specify the exact location of the incident and provide a detailed description of the situation.
2. Avoid panic and remain calm. We are prepared to assist you.
3. If you are instructed to evacuate the area, proceed to the nearest emergency exit. Our staff will guide you.
4. Do not take items from the room that may hinder your free movement.
5. If there is smoke and you do not have a smoke mask, move through the hallways in a crouched position to breathe better.
6. If wearing high heels, remove them.
7. Do not use the elevators.
8. Do not go to the upper floors. Leave the building.
9. Go to the meeting point located in the parking lot or on the terrace of the La Cravia restaurant.

AMENITIES UNDER REQUEST You can request some amenities from Guest Services at no additional cost if needed (electric kettle, teas, cups, and glasses).

USAGE OF AMENITIES The various amenities found in your room are designed for your enjoyment during your stay at Arakur. They are not intended to be taken by guests, but if you wish to purchase them, you can find them at our ARAKUR Store on Level L (bath salts, shampoo, conditioner, shower gel, soap, body lotion, bathrobe, slippers, face towel, hand towel, bath towel, Arakur pencils).

Arakur S.A. - CUIT 30-71007718-1 - Cerro Alarkén N°135 (acceso por Av. Héroes de Malvinas 2617) - Ushuaia, Tierra del Fuego. Arakur Experience EVyT - Legajo 16998 - Representante técnico: Ojeda, Olga Daniela - Registro N° 16866